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Privacy notice

Protecting Your Privacy

At Woof Wear we are 100% committed to protecting the privacy and security of our customers.

Our Promise

  1. We only use your data to provide a brilliant service
  2. Your data is locked down – we will protect it like our own.
  3. We won’t spam you. You choose if you wish to hear from us.

The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

How we use the information

Why?

Deliver your purchases

We do this in keep fulfil our contract with you.

Send delivery updates by text and email

This means you know exactly when your order is coming, and you are in charge of your own delivery.

Sending you information by email about our new products and services

To keep you up to date. We only send this with your permission

Your payment information

This means your card details, don’t worry these are processed through our secure payment service agencies. We don’t keep your details.

How we use the information

Why?

To take payment and give refunds

We do this to fulfil our contract with you.

Your contact history with us

For example any emails or social media message

How we use the information

Why?

Provide customer service and support

We do this to fulfil our contract with you and provide you with brilliant service.

Purchase History

How we use the information

Why?

Provide customer service and support, and handle returns

We do this to fulfil our contract with you.

Sharing your information

At Woof Wear we do not, and will not, ever sell any of your personal data to any third party – this includes your name, address, email or credit card information. And that is a promise.

We do share your data with the following categories of companies, this is a vital part of providing our services to you, these are stated below:

  • The companies who help get your purchases to you -payment service providers and delivery companies.
  • Professional service providers -  website hosts who help us run our business


    Marketing Messages

    If you have chosen to subscribe to our Newsletter we will keep you updated via email with product information, what we are up to and other exciting things.

    The newsletters are easy to opt of simply click ‘unsubscribe’ from the bottom of the email or send us a message at woofwear@woofwear.com and we will do it for you.

    Storing your data

    The data you enter is stored on our secure servers. We will keep your information unless you ask us to delete it.


    Your Rights

    Its your information and you have rights relating to this:

  • Right to be informed how your personal data is being used
  • Right to access your personal information
  • Right to request us to amend any inaccurate info we have on you
  • Right to request we delete your data
  • Right to stop marketing emails
  • The right to request that we transfer or port elements of your data either to you or another service provider.


    If you have any questions or want to exercise your rights, please contact us.

    How to contact us

    We value your feedback, if you have any question about how we handle your data please contact us at woofwear@woofwear.com.